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At Hackney Barkers, our number one priority is the safety and well-being of your pet.

We will always try our best to complete the groom to a satisfactory standard, however, in the unlikely occurrence that a groom cannot be completed, due to the temperament of your pet and/or the safety and wellbeing of your pet and our staff members, the full cost of the groom will be charged.

If required, the groom will then be completed over several sessions and charged accordingly.


As groomers, we get up close and personal with your pet, we see every inch of your dog as we work through the bathing, drying and grooming process. During this time, if we find new lumps, bumps, skin irritations or infections you will be advised immediately or at the time of pick-up.

You will be advised to seek veterinary advice and it will be up to the pet’s owner to follow through.

Accepting Hackney Barkers to groom your pet, you allow us to remove small foreign items that are causing your pet discomfort; i.e grass seeds/thorns etc. Removing such items may require veterinary treatment, these costs are covered by the pet’s owner.


In the best interest of your pet, this contract/agreement will allow Hackney Barkers permission to seek immediate veterinary treatment should it be deemed necessary by us. Your pet will then be taken to our authorised Veterinarian and you will be contacted immediately.

It is agreed that all expenses for veterinary care will be covered by the pet’s owner.



We must be informed prior to your grooming appointment if your dog has ever bitten or displayed signs of aggression, this will not prevent us from grooming your pet but it allows us to take the correct safety precautions.

The Dangerous Dogs Act holds owners liable for bites and injuries caused by their dogs and this applies to all dogs of any breed and size. In the occurrence that your dog displays signs of aggression, a muzzle may be used for the remainder of the time and/or I reserve the right to terminate the groom immediately.

You will be contacted to collect your pet and the full cost of the groom will be required.



At Hackney Barkers we offer a flea treatment shampoo, please note that pets should not come in during a flea infestation and should be treated at home accordingly. The bathing flea treatment is best used after a flea infestation and a deep clean is needed, it can also be used to keep on top of dogs that suffer from fleas regularly.


If fleas/ticks are found on your pet during grooming, you will be charged an additional £10 for extra treatment, the removal of ticks and sterilisation of all equipment.



In accordance with the Animal Welfare Act 2006, we reserve the right to shortly clip matted coats. In order to remove the matted hair, we have to clip underneath the mats, this means that the closer the mats are to the skin the shorter the groom. Severely matted coats and those that have been neglected for a long period of time can cause underlying skin problems, such as irritations, rashes, scabs, baldness and even loss of circulation to certain areas and for some breeds the coat may not grow back the same.

Hackney Barkers will not be held liable.

Matted coat grooming will incur extra charges due to the extra time and skill needed including the wear and tear on equipment.

Upon collection of your pet, a grooming regime can be discussed along with the correct grooming technique and tools for you to do at home.



In order to secure an appointment, a deposit is required.

Please note, bookings will not be confirmed until the deposit has been received.

Once the payment has been processed, a confirmation email will be sent.

Card details will not be stored in our system.


We have a strict 48 hours cancellation policy.

The deposit will be fully refunded when an appointment is cancelled with more than 48 hours notice from the scheduled appointment time.

The deposit will not be refunded when an appointment is cancelled with less than 48 hours notice from the scheduled appointment time.


In the event of a missed appointment, the deposit will not be refunded.


Please arrive promptly to your appointment.

If late we may not be able to provide a full groom, however, the full price will be charged.



We are proud of making your beautiful pets sparkle even more and so we love to take before and after photos or videos.

Please inform a member of staff at Hackney Barkers if you do not wish your pet to be used for our social media and/or advertising.



Hackney Barkers have full public liability insurance, and a copy of the insurance certificate is available upon request.

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